Privacy Policy

Effective Date: 3/19/2025
Last Updated: 3/19/2025

Welcome to Copeland CDL Training (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, Copelandcdl.com (the “Website”).

By using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Website.

1. Information We Collect

We collect personal and non-personal information to provide and improve our services.

1.1 Personal Information

When you interact with our Website—such as filling out contact forms, booking CDL training, or making a payment—we may collect:

Contact Information – Name, email address, phone number, company name
Booking Information – Number of trainees, preferred training dates, special requests
Payment Information – Credit/debit card details or other payment information (processed securely via a third-party provider)
Communication Details – Messages, inquiries, or feedback submitted via contact forms or email

1.2 Automatically Collected Information

When you visit our Website, we may collect certain technical information automatically, including:

IP Address
Browser Type & Version
Pages Visited & Time Spent on Each Page
Date & Time of Access
Device Information (Operating System, Screen Resolution, etc.)

This information helps us analyze website performance, enhance user experience, and improve security.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Providing & Improving Services

Process CDL training bookings and payments
Respond to inquiries and provide customer support
Deliver training materials and necessary documentation

2.2 Enhancing Website Functionality

Monitor website performance and improve user experience
Detect and prevent fraudulent or malicious activity

2.3 Communication & Marketing

Send confirmation emails, training reminders, and updates
Provide promotional offers or company news (you can opt-out at any time)

2.4 Legal & Regulatory Compliance

Maintain records for tax, accounting, and regulatory purposes
Comply with federal and state CDL training requirements

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information. However, we may share information in the following circumstances:

3.1 Service Providers

We work with third-party vendors to assist with:

Payment Processing – Secure transactions via trusted payment providers
Website Hosting & Maintenance – Ensuring our Website remains secure and functional
Email & Communication Services – Sending important notifications

3.2 Legal Requirements

We may disclose personal information if required by law, including:

Compliance with Legal Processes – Subpoenas, court orders, or government requests
Protection of Rights & Safety – To prevent fraud, security threats, or illegal activities

3.3 Business Transfers

If Copeland CDL Training undergoes a merger, acquisition, or business transfer, your information may be part of the transferred assets.

4. Payment Security

All payment transactions are processed through a secure third-party payment provider. We do not store your payment details on our servers. Our payment partners adhere to industry-standard security practices, including encryption and fraud protection, to ensure safe transactions.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

SSL Encryption – Protects data transmissions between your browser and our website
Restricted Access – Only authorized personnel can access sensitive data
Regular Security Audits – We assess and update our security practices regularly

Despite our efforts, no online platform is 100% secure. Please use caution when sharing personal information online.

6. Your Rights & Choices

You have the right to:

Access Your Data – Request a copy of the personal information we have on file
Update or Correct Information – Ensure your details are accurate and up-to-date
Opt-Out of Communications – Unsubscribe from promotional emails at any time
Request Data Deletion – Ask us to remove your personal information, subject to legal requirements

To exercise these rights, please contact us using the information in Section 9 below.

7. Cookies & Tracking Technologies

Our Website may use cookies and tracking technologies to enhance user experience and gather website analytics. Cookies help us:

Remember your preferences and settings
Analyze how visitors interact with our Website
Improve website performance and security

You can adjust your browser settings to disable cookies, but this may affect certain functionalities of the Website.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. Please review their privacy policies before submitting any personal information.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated Effective Date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or your rights, please contact us:

Email: info@copelandcdl.com
Phone:260-241-9047
Website: copelandcdl.com